How Do I Book Online?

  • You can book your tickets online through our website at www.lpac.co.uk. If you can’t find the event you’re looking for on our homepage, simply search for the title of the event you are looking for in the search bar. Once you’ve found the event, click the ticket icon to book your tickets.
  • If you have an online account with us already you’ll be able to log in, if not you’ll need to set one up. Please be aware that the email address your account is linked to is the one that we will use to send your order confirmation and e-tickets.

Can I Book Tickets in Person?

  • Yes, if you’d rather purchase your tickets direct from our box office you can pop in to our venue during its opening hours and a member of staff will be on hand to help process your order.

Am I able to Book over the Phone?

  • Yes, simply call us on 01522 837600 during our opening times (or 1 hour prior to a performance) and a member of team will be able to process your order. You can also use this number to contact us if you have any questions or queries regarding events, tickets, venue access etc.

How do I Book Carer Tickets?

  • You can book carer tickets by calling our box office on 01522 837600 during our opening hour and a member of our team will be on hand to process your booking. If we’re not open or you’ve been unable to leave a message then please email us via enquiries@lpac.co.uk and we’ll be able to reserve the tickets for you and contact you at a later date to process your order.

I’m struggling to Book on the Website, What Should I Do?

  • We are aware of a couple of issues with our website. We are currently in the process of updating our website but these are problems that cannot be fixed overnight. For now we suggest clearing cache/cookies from your browser or if you are using an apple or mobile device we suggest changing web browsers or switching to a laptop or desktop computer.
  • If you are still experience issues when trying to book please get in touch with our box office team via enquiries@lpac.co.uk or you can call us on 01522 837600 during our opening hours.


What Type of Payment do you accept?

  • We can take payment via credit or debit card (Maestro, Visa, MasterCard or Solo), we also accept contactless payments for those booking direct from our box office. We have recently become a cashless venue, cash will no longer be accepted.

Do You Have Any Additional Booking Fees?

  • There are no additional booking fees. There is a postage handling fee of £1 which applies if you would like to receive your tickets through the post. Tickets can be held at the Box Office for collection free of charge or you can opt for E-Tickets which can be scanned upon arrival.

Is Parking Available?

  • Parking is available on selected performance. We usually offer parking for £1 during evenings and weekends. However, some weekends maybe excluded from parking due to University of Lincoln open days. If parking is available this should appear as an option during the booking path.

Can I get E-Tickets on my Phone?

  • You can choose to have your tickets sent to you electronically. A PDF of your tickets will be emailed to you for you to either print or present these tickets on a mobile device at the auditorium doors for our staff to scan them.

When Should I Arrive?

  • It’s generally best to arrive no later than 30 minutes before the performance, especially if you’re collecting tickets from us. This will give you enough time to get a drink at the bar, pop to the toilet and find your seat. We normally open the auditorium from 15 minutes before the performance starts.

I’m Running Late, Will I Still be Let In?

  • Sometimes latecomers will be are asked to wait until a suitable break in the performance before they can enter, and due to the nature of some performances it may not be possible for late comers to enter at all.


Do you offer any Concessionary Rates?

  • We do offer discounted tickets for under 26s/students and complimentary tickets for carers, however since 2017 we no longer offer concessionary rates for over 60’s or registered unemployed.

I’m a Student/ Under 26, how can I Access These Offers?

  • If you are a student/ under 26 you are eligible for our free LIVE PASS membership. This gives you access to £5 tickets for most and a range of ticket discounts as well. You’ll need to sign up for a LIVE PASS at our box office. If you are a student please bring your student ID and if you are under 26 please bring a form of ID that states your date of birth.
  • If you do not have identification that states your date of birth then your parent or guardian will be able to sign up for the LIVE PASS membership on your behalf. Find out more here https://lpac.co.uk/your-visit/live-pass/


Do you offer any other Membership Schemes?

  • Yes, our Friends membership scheme is split into two. We have Gold Friends and Silver Friends. This membership is available to anyone who wishes to sign up. The memberships offer various ticket discounts, advance notice for when tickets go on sale, exclusive invites to VIP events, and discounts in our Zing Café Bar. If you’ve like to find out more got our Friends page https://lpac.co.uk/support-us/friends/




Lincoln Performing Arts Centre’s operations have been severely affected by the current pandemic and so to help retain our employees and reduce the long-term impact on the venue during a time when we are unable to trade, University of Lincoln has opted to take part in the UK Government’s Coronavirus Job Retention scheme and so has placed its staff on furlough. We are very grateful for your patience and understanding during this time. Please see FAQ’s below:


Is the venue open?

  • Yes!! We’re open and welcoming visitors back to our cafe and auditorium. The Zing Cafe Bar is open from 8.30am – 4pm Monday – Friday and 1 hour before any performance time. Please note that Lincoln Performing Arts Centre will be closed from Friday 15 April (Good Friday) until Monday 18 April (Easter Monday). If you have any questions or queries during this time please email us at enquiries@lpac.co.uk and a member of the team will get back to you once we’re open again on Tuesday 19 April.

As of Thursday 27 Jan 2022, face coverings are not mandatory.

However, here at Lincoln Performing Arts Centre, we highly encourage audience members and visitors to continue wearing face coverings around the venue. We ask that audience members respect each other and give others the space they need to feel comfortable and safe during their visit.

Proof of Vaccine/Covid Passports are not in place at Lincoln Performing Arts Centre.

We will update our audiences and bookers should this change in the future.

We look forward to welcoming our audiences for a safe and enjoyable visit this year.

Remaining Safety Measures Summary
The safety and confidence of our audiences returning for a safe and enjoyable visit remains a priority and of paramount importance. The following safety measures remain in place…

  • Hand sanitiser stations
  • The wearing of face masks is highly encouraged
  • Flexible ticketing policy which offers credit to any customers who are unable to attend due to any Covid-related matters or circumstances.
  • Enhanced cleaning – with a particular focus on touch points.
  • The Zing Café Bar is cashless as part of the University of Lincoln guidance.
  • We continue to review health and safety measures and will inform audiences if anything should change in the future.


Can I book for future events?

I need to update my contact information on my account, can you help?

  • If you go to http://www.lpac.co.uk/account you should be able to log in to your account and make any changes necessary from there. Should you have any difficulties in logging in please clear the cache and cookies in your browser settings and try logging in again. If you are still facing issues please let us know and a staff member will be in touch upon their return.



I would like to request a refund, how do I do this?

  • Refunds can only be granted to performances that have been cancelled or postponed due to covid. You may have already received communications from us regarding the postponement and cancellation of certain events. Should you require a refund please email us the order number, the name the order was purchased under and the last four digits of your card. A member of staff will be able to process your refund upon their return and you will receive a confirmation email of the refund.

I would like to have the tickets credited to my account to use for a later date, how do I do this?

  • Please email your request to us with the order number and the name the order was purchased under. A member of staff will be able to process this upon their return and you will receive a confirmation email of the credit. You will have 24 months to use this credit from the date it has been processed.

I would like to donate my tickets to the venue, how do I do this?

  • We are very grateful for any contributions made to the venue and we are very thankful for your support. Please email your request to us with the order number and the name the order was purchased under. A member of staff will be able to process this upon their return and you will receive a confirmation email of the donation. If you would like to make a separate donation please go to https://lpac.co.uk/donate/ to make your contribution.


Is there another way to support the venue?

  • Yes, we are grateful for any support we receive from our audiences. You can follow us on social media, be an advocate for us online by sharing our work and creating a discussion about the arts in Lincoln and beyond.

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